SoftBCom Service Desk Mobile

Features SoftBCom Service Desk Mobile

Automated business processes of your company going mobile.
All objects are now available to users their mobiles or tablets: tasks, requests, inquiries, approvals, letters, comments, files.– No-code– Drag and drop– Comments– Phone and address recognition– Offline mode– Push notifications – GeolocationOne app for different user roles:MOBILE SOLUTION FOR DISTRIBUTED TEAMSBrings together all the colleagues within a business process:– Support experts working from out of the office – Engineers in the field– People in multi-office structures– Service teams Open requests can be processed and monitored from anywhere:– Prompt registration of new requests– Change of status, of the person in charge, etc.– Notification of any changes and activities– Context search – Receiving and updating of key information– Creating tasks within the request solutionMOBILE CLIENT FOR TEAM LEADERS AND TOP MANAGERSA full-fledged leader’s workplace– Provides access to corporate info– Participation in multi-step approvals– Initiation and approval of applications and tasks– Comments on decisions– Monitoring – Performance control– EscalationMOBILE CLIENT FOR CUSTOMERSA supporting communication channel– Registration of new requests– Additional info from service divisions through comments– Access to knowledge base– Tracking of request processing progress– Confirmation and resumption of request processing– Feedback upon request completion